Refund policy

Our 30 day money back guarantee

Love it, or we'll make it right with a free reprint, a full refund or store credit. Just drop us an email within 30 days of your print arriving.

Write to farandfondhq@gmail.com with your order number and a line about what isn't right. A photo helps if something has arrived damaged. We reply within one working day and we'll agree with you which of the three suits you best.

Do I need to send it back?

No, not unless we ask. Every print is made to your own design, so it can't be resold, and we'd rather you didn't have to queue at the post office. If we ever do ask for a print back, we'll pay the postage.

Personalised prints and your right to cancel

Every Far & Fond print is made to your own design, so the 14 day right to cancel under the Consumer Contracts Regulations doesn't apply once we've started making it. Our guarantee above is in addition to that, and it doesn't affect your statutory rights.

Damaged or faulty prints and frames

If your print or frame arrives damaged or faulty, email us within 30 days with your order number and a photo, and we'll send a free replacement straight away.

A mistake in your design

We print exactly the design you approved on the product page, including names and dates, so please check them before you order. If you spot a mistake after ordering, email us as soon as you can. If we haven't printed it yet, we'll change it for free.

How refunds are paid

Refunds go back to the card or payment method you used, within 5 working days of us agreeing them. Your bank may take a few more days to show it.

Contact

Email: farandfondhq@gmail.com

State Media Vision Limited, trading as Far & Fond, The Old School House, 60 Wharfe View Road, Ilkley, West Yorkshire, LS29 8DU